FAQ

Wanderluxe FAQ: Your Travel Essentials Await!

Welcome to Wanderluxe! We're passionate about providing you with premium travel essentials to elevate your journeys. Here are some frequently asked questions to help you navigate our store and get the most out of your shopping experience.

Ordering & Delivery:

  • How can I place an order?
    • Placing an order is easy! Simply browse our collection, add your desired items to your cart, and proceed to checkout. You can create an account for a faster and more convenient experience, but it's not mandatory.
  • What are your shipping costs and timeframes?
    • We offer competitive shipping rates and aim to ship your order within 7 business days. You'll receive a tracking number via email once your order ships, allowing you to follow its journey.
  • Do you offer international shipping?
    • Currently, we ship within the United States. We are working on expanding our international shipping options and will update our website accordingly.

Products & Payment:

  • What payment methods do you accept?
    • We accept secure payment methods including all major credit cards, shop pay, amazon pay, and google pay.
  • Do you offer any warranties on your products?
    • We stand behind the quality of our products. Should any problems arise, please contact us and we will make it right.
  • What if I receive a damaged or incorrect item?
    • We're committed to your satisfaction. If you receive a damaged or incorrect item, please contact us immediately at using our contact form. We'll be happy to assist you with a replacement or refund.

Returns & Exchanges:

  • Can I return or exchange an item?
    • Absolutely! We offer a 12 day return and exchange policy for most items, as long as they are unused and in their original packaging with tags attached. Please refer to our Return Policy page for more details.
  • How do I return or exchange an item?
    • To initiate a return or exchange, please contact us using the contact form. We'll provide you with instructions and ensure a smooth process.

General:

  • How can I contact you?
    • Our friendly customer service team is here to help! You can reach us via the contact form, and we will reach back out as soon as possible.

We hope this FAQ page has been helpful. If you have any further questions, please don't hesitate to contact us!